私隱政策及使用條款
Website Privacy Policy
香港工會聯合會（FTU）網站私隱政策
1. 我們注重你的私隱
香港工會聯合會（「工聯會」或「我們」）致力保障你的個人資料及私隱權，並依據香港《個人資料（私隱）條例》（Cap.486）及相關法例處理你的個人資料。本網站私隱政策將說明我們會收集哪些類型的資料、如何使用、分享、保護和管理你的資訊，以及你可行使的權利。
2. 我們收集的資料
當你使用本網站、流動應用程式或工聯會提供的服務（如入會申請、會員管理、查閱福利、參與課程、醫療預約、活動報名等）時，我們可能會收集以下資料：
•基本資料：姓名、身份證號碼／證件號碼、出生年月日、性別、聯絡地址、電郵地址、聯絡電話等。
•會員相關：工會會員編號、會籍狀況、積分、參與活動記錄、福利兌換資料等。
•交易及付款資料：繳費、課程報名、訂單資訊（如支付寶、微信、信用卡等第三方接口）。
•瀏覽及使用習慣：IP地址、設備資訊、瀏覽紀錄、停留時間、互動記錄（網上追蹤技術如Cookies、像素標籤）。
•其它資料：你提出查詢時的通訊紀錄、問卷調查、意見反饋等。
•基本資料：姓名、身份證號碼／證件號碼、出生年月日、性別、聯絡地址、電郵地址、聯絡電話等。
•會員相關：工會會員編號、會籍狀況、積分、參與活動記錄、福利兌換資料等。
•交易及付款資料：繳費、課程報名、訂單資訊（如支付寶、微信、信用卡等第三方接口）。
•瀏覽及使用習慣：IP地址、設備資訊、瀏覽紀錄、停留時間、互動記錄（網上追蹤技術如Cookies、像素標籤）。
•其它資料：你提出查詢時的通訊紀錄、問卷調查、意見反饋等。
3. 資料用途
我們僅會將你的個人資料用於以下用途：
•核查身份及管理帳戶
•處理入會申請、會員服務及福利發放
•完成交易，如繳費、課程及活動報名
•客戶支援及處理查詢
•推廣工聯會及合作夥伴之最新資訊、活動及優惠（可選擇是否接收）
•優化系統功能、網站內容體驗；分析會員需求和市場趨勢
•法律及合規用途，如回應政府或監管機關要求、處理投訴
•核查身份及管理帳戶
•處理入會申請、會員服務及福利發放
•完成交易，如繳費、課程及活動報名
•客戶支援及處理查詢
•推廣工聯會及合作夥伴之最新資訊、活動及優惠（可選擇是否接收）
•優化系統功能、網站內容體驗；分析會員需求和市場趨勢
•法律及合規用途，如回應政府或監管機關要求、處理投訴
4. 如何分享資料
我們僅於必要時與以下單位分享資料：
•工聯會屬會及分支機構（如培訓、醫療、福利部門等）
•指定的合作夥伴（如服務推廣、福利兌換），原則上只分享已匿名或不包括直接聯絡方式的資料
•受聘服務供應商（如IT運維、數據分析、推廣機構），需遵守本政策及合同約定之保密責任
•法律顧問、會計師、保險公司，僅限於必要情況
•政府部門及監管機構，依法例要求而提供
我們不會在未經你同意的情況下，向第三方用作其推廣用途主動發送市場推廣資料。
•工聯會屬會及分支機構（如培訓、醫療、福利部門等）
•指定的合作夥伴（如服務推廣、福利兌換），原則上只分享已匿名或不包括直接聯絡方式的資料
•受聘服務供應商（如IT運維、數據分析、推廣機構），需遵守本政策及合同約定之保密責任
•法律顧問、會計師、保險公司，僅限於必要情況
•政府部門及監管機構，依法例要求而提供
我們不會在未經你同意的情況下，向第三方用作其推廣用途主動發送市場推廣資料。
5. 資料安全
工聯會實施技術和管理措施，如數據加密、存取權限管控、監察操作日誌、防火牆、漏洞測試等，保障你的資料安全。所有系統更新和維護均符合行業標準（如ISO 27001、OWASP），網站及APP資料傳送採用加密連線。
6. 保留期限
我們只於達成本政策所述目的所需之期間內，保留你的個人資料；到期後會安全銷毀或不可逆轉地匿名化。部分資料需按照法定要求及合約約定保留更長期限。
7. 你的權利
你可隨時：
•要求查閱及更正你的個人資料
•透過會員帳戶、網站或應用程式設定取消接收推廣資訊
•聯絡工聯會 info@ftu.org.hk 或致電 3652 5700提出相關申請或查詢
•要求查閱及更正你的個人資料
•透過會員帳戶、網站或應用程式設定取消接收推廣資訊
•聯絡工聯會 info@ftu.org.hk 或致電 3652 5700提出相關申請或查詢
8. 網上追蹤技術
本網站及應用程式會使用Cookies、像素標籤等技術以優化功能和內容體驗。你可在瀏覽器設置中管理Cookies選項，但部份功能可能受影響。
9. 未成年人
如你未滿18歲，須徵得法定監護人同意方可使用工聯會網站及服務。
10. 第三方網站
工聯會網站或APP可能包含連結至第三方網站、服務平台（如合作夥伴福利、醫療預約、培訓報名等）。該等網站的私隱政策由第三方機構自行訂定與管理，建議你謹慎查閱其條款。
11. 私隱政策的更改
本政策可能因法規更新、技術變更而修訂。當有重大修改時，工聯會會通過網站／電郵／APP通知你。
12. 聯絡我們
如對本私隱政策有任何問題或需協助，請電郵至工聯會：info@ftu.org.hk或致電 3652 5700 聯絡工聯會。
This English version of the privacy clause is provided for convenience only and is a translation of the original Chinese version. In the event of any inconsistency or discrepancy between the English and Chinese versions, the Chinese version shall prevail and take precedence.
Hong Kong Federation of Trade Unions (FTU) Website Privacy Policy
1. Our Commitment to Your Privacy
The Hong Kong Federation of Trade Unions ("FTU" or "we") is dedicated to safeguarding your personal data and privacy. We handle your information in accordance with the Personal Data (Privacy) Ordinance (Cap.486) of Hong Kong and other applicable laws. This privacy policy outlines the types of information we collect, how we use, share, protect, and manage your data, and the rights you may exercise.
2. Information We Collect
When you use our website, mobile app, or FTU services (such as membership application, member management, accessing benefits, enrolling in courses, making medical appointments, registering for events, etc.), we may collect the following types of information:
•Basic information: Name, Hong Kong Identity Card/other document number, date of birth, gender, address, email, telephone number.
•Membership-related: FTU membership number, membership status, points, records of activity participation, benefit redemption data.
•Transaction and payment details: Payment records, course registration, order information (including third-party payment interfaces such as Alipay, WeChat Pay, credit card, etc.).
•Browsing and usage habits: IP address, device information, browsing history, time spent, interaction records (including online tracking technologies such as cookies and pixel tags).
•Other information: Correspondence when you make enquiries, survey responses, feedback, etc.
•Basic information: Name, Hong Kong Identity Card/other document number, date of birth, gender, address, email, telephone number.
•Membership-related: FTU membership number, membership status, points, records of activity participation, benefit redemption data.
•Transaction and payment details: Payment records, course registration, order information (including third-party payment interfaces such as Alipay, WeChat Pay, credit card, etc.).
•Browsing and usage habits: IP address, device information, browsing history, time spent, interaction records (including online tracking technologies such as cookies and pixel tags).
•Other information: Correspondence when you make enquiries, survey responses, feedback, etc.
3. Purpose of Data Collection
We use your personal data only for the following purposes:
•Identity verification and account management
•Processing membership applications, member services and benefit distribution
•Completing transactions, such as payments, course and event registration
•Customer support and enquiry handling
•Promoting latest news, events and offers from FTU and partner organizations (optional subscription)
•Optimizing system functions and website experience; analyzing member needs and market trends
•Legal and compliance purposes, such as responding to requests from government or regulatory authorities, handling complaints
•Identity verification and account management
•Processing membership applications, member services and benefit distribution
•Completing transactions, such as payments, course and event registration
•Customer support and enquiry handling
•Promoting latest news, events and offers from FTU and partner organizations (optional subscription)
•Optimizing system functions and website experience; analyzing member needs and market trends
•Legal and compliance purposes, such as responding to requests from government or regulatory authorities, handling complaints
4. How We Share Your Information
We only share your information with the following parties when necessary:
•FTU affiliates and branches (such as training, medical, and welfare departments)
•Designated partners (for service promotion or benefit redemption), generally sharing only anonymized data or excluding direct contact details where possible
•Engaged service providers (such as IT maintenance, data analysis, marketing agencies), all of whom are bound by confidentiality under this policy and contractual terms
•Legal advisors, accountants, and insurance companies, restricted to essential cases
•Government departments and regulatory bodies, where required by law
We will not proactively send marketing materials to third parties for their promotional purposes without your consent.
•FTU affiliates and branches (such as training, medical, and welfare departments)
•Designated partners (for service promotion or benefit redemption), generally sharing only anonymized data or excluding direct contact details where possible
•Engaged service providers (such as IT maintenance, data analysis, marketing agencies), all of whom are bound by confidentiality under this policy and contractual terms
•Legal advisors, accountants, and insurance companies, restricted to essential cases
•Government departments and regulatory bodies, where required by law
We will not proactively send marketing materials to third parties for their promotional purposes without your consent.
5. Data Security
FTU implements technical and administrative safeguards—such as data encryption, access control, activity logging, firewalls, and vulnerability testing—to protect your data. All system updates and maintenance adhere to industry standards (such as ISO 27001 and OWASP). Website and app data transmission use encrypted connections.
6. Retention Period
Your personal data will only be retained for as long as necessary to fulfill the purposes stated in this policy. Upon expiry, data will be securely destroyed or irreversibly anonymized. Certain data may be retained longer as required by law or by contractual obligations.
7. Your Rights
You may at any time:
•Request to access or correct your personal data
•Unsubscribe from promotional information via your member account, website or app settings
•Contact FTU at info@ftu.org.hk or dial 3652 5700 for related requests or enquiries
•Request to access or correct your personal data
•Unsubscribe from promotional information via your member account, website or app settings
•Contact FTU at info@ftu.org.hk or dial 3652 5700 for related requests or enquiries
8. Online Tracking Technologies
This website and mobile app utilize cookies and pixel tags to optimize functions and user experience. You may manage cookie preferences in your browser settings, though some functions may be affected.
9. Minors
If you are under 18 years old, you must obtain permission from your legal guardian to use the FTU website and services.
10. Third-Party Websites
The FTU website or app may contain links to third-party websites or service platforms (such as partner offers, medical appointments, training registrations). These sites are governed by their own privacy policies which are managed by the respective organizations. You are advised to carefully review those terms.
11. Changes to Privacy Policy
This policy may be revised due to regulatory or technological updates. For major changes, FTU will notify you via the website, email, or app.
12. Contact Us
If you have any questions or need assistance regarding this privacy policy, please contact FTU: info@ftu.org.hk or dial 3652 5700.
Website General T&C
香港工會聯合會（FTU）網站條款及細則
1.接受條款
當你註冊、登入、或使用本網站、APP及工聯會各項服務（含會員平台、課程、福利、活動、醫療預約等），即表示你同意遵守本條款及細則，以及相關私隱政策。請細閱全部內容，如不同意本條款，你必須立即停止使用本網站與服務。
2.用戶資格及帳號管理
•用戶必須年滿18歲。如未滿18歲，需獲監護人同意使用及註冊帳號。
•用戶必須提供真實、準確及最新的註冊及聯絡資料。
•用戶必須保證所註冊的帳號及密碼是個人及非商業帳號。
•工聯會保留審核、暫停、取消任何帳號的權利，並可因安全或合規需要作出帳號管理，包括但不限於長期非活躍、違規、資料不實等. •用戶必須提供真實、準確及最新的註冊及聯絡資料。
•用戶必須保證所註冊的帳號及密碼是個人及非商業帳號。
3.服務範圍
•網站、APP及各平台功能涵蓋會員管理、繳費、培訓課程、醫療預約、福利兌換、活動報名等。
•工聯會或授權合作夥伴有權隨時調整、暫停、終止服務內容，無須事先通知。
•工聯會或授權合作夥伴有權隨時調整、暫停、終止服務內容，無須事先通知。
4.用戶責任
•用戶需妥善保管帳號密碼，不得外借、轉讓、出售、交換予第三方.
•用戶所提交、刊登、交流的所有資料需合法且無侵害第三方權利，否則須自行承擔法律責任。
•不可於平台進行任何非法、欺詐、騷擾、誹謗、散播敏感或不適當訊息之行為。
•如發現帳號被盜用或安全問題，應立即通知工聯會。
•用戶所提交、刊登、交流的所有資料需合法且無侵害第三方權利，否則須自行承擔法律責任。
•不可於平台進行任何非法、欺詐、騷擾、誹謗、散播敏感或不適當訊息之行為。
•如發現帳號被盜用或安全問題，應立即通知工聯會。
5.會員權益及積分
•會員帳號及積分只限本人使用，不可轉讓或出售，但可按平台允许與家屬或指定對象分享積分（如適用）
•積分、優惠及福利不得兌換現金，過期或取消帳號即自動失效。
•工聯會有權決定、修改、終止任何積分、獎賞或專屬優惠之細則及有效期。
•積分、優惠及福利不得兌換現金，過期或取消帳號即自動失效。
•工聯會有權決定、修改、終止任何積分、獎賞或專屬優惠之細則及有效期。
6.交易及付款
•任何網上交易、課程報名、訂購均以用戶下單時系統之最新價格為準.
•部分付款需透過第三方支付平台進行，使用者須同意第三方支付條款。
•已提交之訂單在未獲接納前可申請取消，成功交易如有退款、退換需求，須依專案政策申請。
•部分付款需透過第三方支付平台進行，使用者須同意第三方支付條款。
•已提交之訂單在未獲接納前可申請取消，成功交易如有退款、退換需求，須依專案政策申請。
7.退換及退款
•除指定福利、活動、課程外，所有商品或服務如無特別說明，一律不設退換或退款。
•退換申請需於指定期內提出，物品必須保持未使用原狀，並依指示處理。
•退換申請需於指定期內提出，物品必須保持未使用原狀，並依指示處理。
8.知識產權
•所有平台內容、介面、商標、LOGO、資料、圖片均屬工聯會及授權單位所有.
•未經授權，不得作任何形式複製、修改、分發或用於商業用途。
•用戶上載內容須符合法規，並授予工聯會於平台刊載或宣傳之非獨家使用權。
•未經授權，不得作任何形式複製、修改、分發或用於商業用途。
•用戶上載內容須符合法規，並授予工聯會於平台刊載或宣傳之非獨家使用權。
9.連結第三方網站
•本網站或APP可能包含外部連結，該等第三方的內容、政策與工聯會無關。
•用戶須自行審慎查閱第三方條款及細則，工聯會概不承擔因連結內容所引致任何損失或法律責任.
•用戶須自行審慎查閱第三方條款及細則，工聯會概不承擔因連結內容所引致任何損失或法律責任.
10.服務及內容修訂
•工聯會有權隨時修改、更新本條款及細則，修訂後之條款於公告日起即時生效。
•用戶繼續使用本網站及服務，即表示同意最新版本之條款。
•用戶繼續使用本網站及服務，即表示同意最新版本之條款。
11.免責聲明及法律責任
•工聯會對網站、APP運作之持續性、完整性、安全性不作任何明示或暗示保證.
•用戶須自負使用過程中產生之任何風險、損失，包括但不限於資料遺失、訂單錯誤、獎賞或積分失效。
•工聯會概不負責任何因第三方平台故障、技術問題或不可抗力事件造成的損害。
•用戶須自負使用過程中產生之任何風險、損失，包括但不限於資料遺失、訂單錯誤、獎賞或積分失效。
•工聯會概不負責任何因第三方平台故障、技術問題或不可抗力事件造成的損害。
12.管轄法律及爭議解決
•本條款及細則受香港特別行政區法律管轄。
•任何爭議將提交香港特別行政區法院處理。
•任何爭議將提交香港特別行政區法院處理。
13.聯絡方式
如對本條款及細則有任何查詢、建議或申訴，請電郵：info@ftu.org.hk 或致電 3652 5700 聯絡工聯會。
This English version of the Terms and Conditions is provided for convenience only and is a translation of the original Chinese version. In the event of any inconsistency or discrepancy between the English and Chinese versions, the Chinese version shall prevail and take precedence.
This English version of the Terms and Conditions is provided for convenience only and is a translation of the original Chinese version. In the event of any inconsistency or discrepancy between the English and Chinese versions, the Chinese version shall prevail and take precedence.
Hong Kong Federation of Trade Unions (FTU) Website Terms & Conditions
1. Acceptance of Terms
By registering, logging in, or using this website, app, and any FTU services (including but not limited to member platform, courses, benefits, activities, medical appointments, etc.), you acknowledge and agree to be bound by these Terms & Conditions as well as the Privacy Policy. Please read all terms carefully. If you do not agree to any part of these terms, you must immediately discontinue use of this website and all related services.
2. User Eligibility and Account Management
• Users must be at least 18 years old. For users under 18, parental or guardian consent is required for account registration and usage.
• Users are responsible for providing true, accurate, and up-to-date registration and contact information.
• FTU reserves the right to review, suspend, or terminate any account at its discretion, and may undertake account management actions for reasons of security or compliance, including but not limited to long-term inactivity, violations, or false information.
• Users are responsible for providing true, accurate, and up-to-date registration and contact information.
• FTU reserves the right to review, suspend, or terminate any account at its discretion, and may undertake account management actions for reasons of security or compliance, including but not limited to long-term inactivity, violations, or false information.
3. Scope of Services
• The website, app, and associated platforms provide services such as member management, payment, training courses, medical appointments, benefits redemption, and event registration.
• FTU and its authorized partners reserve the right to adjust, suspend, or terminate any service content at any time without prior notice.
• FTU and its authorized partners reserve the right to adjust, suspend, or terminate any service content at any time without prior notice.
4. User Responsibilities
• Users must properly safeguard account credentials and must not loan, transfer, sell, or exchange accounts to third parties.
• All information submitted, published, or communicated by users must be lawful and must not infringe upon third-party rights; users bear full legal responsibility for any violations.
• Users are strictly prohibited from engaging in any illegal, fraudulent, harassing, defamatory, or the dissemination of sensitive or inappropriate content on the platforms.
• If users suspect security breaches or account misuse, FTU must be notified immediately.
• All information submitted, published, or communicated by users must be lawful and must not infringe upon third-party rights; users bear full legal responsibility for any violations.
• Users are strictly prohibited from engaging in any illegal, fraudulent, harassing, defamatory, or the dissemination of sensitive or inappropriate content on the platforms.
• If users suspect security breaches or account misuse, FTU must be notified immediately.
5. Member Rights and Points
• Member accounts and points are for individual use only and may not be transferred or sold, but may be shared with family or designated recipients where permitted by the platform.
• Points, privileges, and benefits are not convertible to cash, and will expire or terminate upon account cancellation.
• FTU reserves the right to determine, modify, or terminate any points, rewards, or exclusive offers, including their rules and expiry dates.
• Points, privileges, and benefits are not convertible to cash, and will expire or terminate upon account cancellation.
• FTU reserves the right to determine, modify, or terminate any points, rewards, or exclusive offers, including their rules and expiry dates.
6. Transactions and Payments
• All online transactions, course registrations, and purchases are subject to the latest prices as displayed at the time of order.
• Certain payments must be processed via third-party payment platforms, and users agree to abide by the respective terms of these providers.
• Orders not yet accepted may be canceled upon request. For completed transactions, requests for refund or exchange must follow the relevant policies.
• Certain payments must be processed via third-party payment platforms, and users agree to abide by the respective terms of these providers.
• Orders not yet accepted may be canceled upon request. For completed transactions, requests for refund or exchange must follow the relevant policies.
7. Returns and Refunds
• Unless specifically stated, all goods or services (except designated benefits, activities, or courses) are non-returnable and non-refundable.
• Refund or exchange requests must be made within the specified period, and items must remain unused and in original condition as instructed.
• Refund or exchange requests must be made within the specified period, and items must remain unused and in original condition as instructed.
8. Intellectual Property
• All content, interfaces, trademarks, logos, data, and images on the platform are owned by FTU or its authorized entities.
• Unauthorized copying, modification, distribution, or commercial use is strictly prohibited.
• Content uploaded by users must comply with legal requirements, and users grant FTU a non-exclusive right to publish or promote such content on the platform.
• Unauthorized copying, modification, distribution, or commercial use is strictly prohibited.
• Content uploaded by users must comply with legal requirements, and users grant FTU a non-exclusive right to publish or promote such content on the platform.
9. Links to Third-Party Websites
• This website or app may include links to external third-party sites, the content and policies of which are not controlled by FTU.
• Users must exercise independent judgment when reviewing third-party terms; FTU disclaims all liability for losses or legal claims arising from the use of such links or content.
• Users must exercise independent judgment when reviewing third-party terms; FTU disclaims all liability for losses or legal claims arising from the use of such links or content.
10. Amendments to Service and Content
• FTU reserves the right to amend or update these Terms & Conditions at any time. Revised terms take effect immediately upon announcement.
• Continued use of this website and services constitutes agreement to the latest version of the Terms.
• Continued use of this website and services constitutes agreement to the latest version of the Terms.
11. Disclaimer and Limitation of Liability
• FTU makes no express or implied guarantee regarding the continuity, completeness, or security of the website or app operation.
• Users assume all risks and losses arising during usage, including, but not limited to, data loss, order errors, reward or points forfeiture.
• FTU shall not be liable for any damages arising from third-party platform failures, technical issues, or force majeure events.
• Users assume all risks and losses arising during usage, including, but not limited to, data loss, order errors, reward or points forfeiture.
• FTU shall not be liable for any damages arising from third-party platform failures, technical issues, or force majeure events.
12. Governing Law and Dispute Resolution
• These Terms & Conditions are governed by the laws of the Hong Kong Special Administrative Region.
• Any disputes arising shall be submitted to the courts of the Hong Kong Special Administrative Region.
• Any disputes arising shall be submitted to the courts of the Hong Kong Special Administrative Region.
13. Contact Information
For enquiries, feedback, or complaints regarding these Terms & Conditions, please email: info@ftu.org.hk or dial 3652 5700.